FAQ
Shipping Policy
Looking for a bit more information about how online orders are processed? Here are some commonly asked questions and answers regarding our Online Shop!
How do I know that my order has been received?
When your order has been successfully received by our system, you’ll see a confirmation page. A confirmation e-mail will also be sent to the e-mail address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders.
Fulfilment of your order may be impacted by stock availability however an email will be forwarded to you once your order is packed and ready for shipping. This email will include tracking details so that you can trace your parcel.
I live outside of South Africa, can I place an order?
Unfortunately, we only deliver to addresses within South Africa at this stage.
I live in South Africa, how much does shipping cost?
Shipping from our Health Shop site is only R 150 nationwide!
When will be delivery arrive?
All orders are sent via a door-to-door courier service. Please make sure that there is someone to receive your order at your nominated address between Monday to Friday, 9:00am-5:00pm. Please note that your order will take 2 – 3 working days from date of payment to arrive. Deliveries to outlying areas may take longer.
Returns & Refunds
What is the return policy and process?
Health Shop SA products are medicines so we cannot refund or accept returns. If you are unsatisfied with your order in any way, please contact us within 7 days of your order via email or whatsapp and we will do our best to resolve your issue.
Can I make a change or cancel my order after purchasing?
Changes and cancellations are not possible once the order has been processed and an order confirmation screen is displayed. Contact us if you have any queries about your order via our email or whatsapp and we will do our best to assist you.
Contact us if you have any other queries about your order via email or whatsapp. Refer to your order number as reference.